Scope and Purpose of the General Conditions of the Shop
These General Conditions are intended, with the order form, and other elements referred to in them, to regulate the terms and conditions that will govern the provision of the Online Shop Albandeiraecotours.com (“Service” or “Shop”) by Albandeiraecotours.com .
The Service consists of providing, through the address https://albandeiraecotours.com access to the Online Shop that, in addition to providing information on a range of products and / or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.
The order of products must be made by Users with age equal to or greater than 18 (eighteen) years (individuals under the age of eighteen must have the authorization of their representatives). The elements and information transmitted by the User shall enjoy full legal effect, recognizing the User’s electronic purchases, and the User may not allege the lack of signature for failure to comply with the obligations assumed.
Product Information and Contents
Albandeiraecotours.com will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has different characteristics from those presented online, you have the right to proceed to rescind the purchase contract under the applicable legal terms (right of free resolution – see point 9).
The Albandeiraecotours.com will do everything possible to book / ship all the products ordered, but it is possible that in certain cases and due to causes hardly controllable by Albandeiraecotours, such as human error or incidents in computer systems, is not possible to provide some of the products requested by the User. If any product is not available after you have placed your order, you will be advised by email or phone. At that moment you will be presented with the possibility of cancelling the order with the respective reimbursement, if you have already made the respective payment.
All information about price, products, specifications, promotional actions and services may be changed at any time by Albandeiraecotours.com.
Responsibilities
3.1 All products and services sold in Albandeiraecotours.com Online Shop are in accordance with Portuguese Law.
3.2 The Shop has adequate levels of security, however Albandeiraecotours. com will not be responsible for any damages suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications that have their origin in factors beyond its control, including any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, the modems, the connection software or possible computer viruses or resulting from the download (“download”) through the service of infected files or containing viruses or other properties that may affect the User’s equipment. If for any reason of access error to the electronic site of the Barbudos.pt Online Store it is impossible to provide the service, albandeiraecotours will not be responsible for any losses.
3.3 The data and information consultations made within the scope of this service are assumed to have been made by the user, with Albandeiraecotours.com declining any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 Albandeiraecotours.com will not be liable for any loss or damage caused by abusive use of the Service which is not directly attributable to it by way of intent or serious fault.
3.5 Albandeiraecotours. com is not responsible for loss or damage arising from failure or defective performance of the Service when not directly or indirectly attributable to willful misconduct or serious fault, and is not responsible for (i) errors, omissions or other inaccuracies relating to the information made available through the Service; (ii) damage caused by the fault of the User or third parties, including violations of intellectual property, (iii) the failure or defective fulfillment resulting from compliance with court orders or administrative authorities or (iv) the failure or defective fulfillment resulting from the occurrence of situations of force majeure, ie, situations of an extraordinary or unforeseeable nature, outside Albandeiraecotours. com and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Albandeiraecotours.com that prevent or impair the fulfillment of the obligations undertaken.
3.6. Albandeiraecotours.com does not guarantee that:
(i) the Service will be provided uninterruptedly, will be secure, error-free or will operate infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any User’s expectations of it;
iii) any material obtained in any way through the use of the Service is used at your sole risk and you will be solely responsible for any damage to your computer system and equipment or loss of data that results from such use
iv) no advice or information, whether oral or written, obtained by the User from or through the Service shall create any warranty that is not expressed in these General Conditions.
3.7. The User accepts that Albandeiraecotours.com may in no way be held liable for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of such damages), resulting from:
(i) the use or inability to use the Service;
ii) the difficulty in obtaining any substitute goods/services;
iii) the unauthorized access or modification of personal databases.
Obligations of the Consumer
4.1. The user undertakes to:
(i) provide correct personal data and addresses;
ii) Not use false identities;
iii) Respect the order limits imposed.
4.2 If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility is the user, and Albandeiraecotours.com declines any responsibility. In the event that the consumer violates any of these obligations, Albandeiraecotours.com reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services provided simultaneously by Albandeiraecotours.com to the same User, and also not allow future access of the User to any or any services provided by Albandeiraecotours.com.
4.3 It is expressly forbidden to use the products and services purchased for commercial purposes, including for the purpose of resale of goods.
Privacy and Protection of Personal Data
5.1. The Albandeiraecotours.com guarantees the confidentiality of all data provided by users.
5.2 The personal data identified in the order form as being mandatory are essential to provide the Service by Albandeiraecotours.com. The omission or inaccuracy of the data provided by the User are their sole responsibility and may result in refusal to provide the Service by Albandeiraecotours.com.
5.3 The User’s personal data will be processed and stored by computer and are intended to be used by Albandeiraecotours.com within the scope of the contractual and/or commercial relationship with the User and, in the event of authorization by the User, for the marketing of INDICATIONS ON A CASE BY CASE AND IN ACCORDANCE WITH THE PURPOSE OF THE COMPANY IN CONCRETE.
5.4 Under the terms of the applicable legislation, the User is guaranteed the right to access, rectify and update their personal data without additional charge, directly or by written request, as well as the right to object to the use of the same for the purposes set out in the previous paragraph, and to this end should contact the entity responsible for the processing of personal data: Albandeiraecotours.com
5.5 The Internet is an open network, so the User’s personal data, other personal information and all the content hosted in the Service may circulate on the network without security conditions, running the risk of being accessible and used by unauthorized third parties, and Albandeiraecotours.com may not be held responsible for such access and/or use.
Cancellation of reservations/orders
6.1 At the request of the User
The User can cancel your booking/order by requesting it to Albandeiraecotours.com through email referring to the number/name of the booking/order, which will be accepted provided that it has not yet been processed. After its processing, Albandeiraecotours.com will try to effect delivery / processing of the same, but the User has the option not to accept it.
For the purpose of cancellation the User must indicate the following data to Albandeiraecotours.com:
a) Number/name of the reservation/order
b) VAT number with which made the order and delivery address
6.2 By decision of Albandeiraecotours.com
Albandeiraecotours.com reserves the right not to process reservations/orders, when it verifies any inconsistency in the personal data submitted or observe misconduct by the buyer. Albandeiraecotours.com reserves the right not to process any order or refund, in case of errors in values and / or characteristics of the products, when they result from technical problems or errors alien to Albandeiraecotours.com.
Returns (Right of Resolution)
7.1. The User, in case he is a consumer, may exercise the right of withdrawal without being required to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good or within 30 minutes if it is a service.
To exercise this right, the User must contact Albandeiraecotours.com by the means available in the Online Store and indicate all your identification data, the subscribed service you wish to resolve and the date of subscription. The communication must be made by letter, through the return of the good or service purchased, or by other appropriate means and susceptible of proof within the period defined above.
The consumer must within 14 (fourteen) days from the date of communication of the resolution return the goods to Albandeiraecotours.com in proper conditions of use.
If it is a service, the consumer must deliver the equipment within a maximum of 30 minutes or he will be charged the equivalent value of the time of use.
The package must be returned complete, as it was delivered and accompanied by all documentation received, including the following documents: sales invoice and the document that proves the receipt of the product, the return or exchange of products will be the responsibility of the customer.
The kayak rental service or other service should be returned accordingly along with all the documentation that was delivered.
7.2 After receiving the return/equipment at Albandeiraecotours.com the User will be refunded the amount corresponding to the amount paid for the order/booking (value of the sales invoice). If you have used a promotional discount code, the discount value will not be refunded, i.e. the refund will only be for the amount actually paid.
7.3 The method of refund depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In all other cases, when IBAN information is provided, the refund is made to the bank account indicated. The refund is made within 14 days after receipt of the will of free resolution and receipt of return of the goods, in the matter of services albandeiraecotours undertakes to return within 12 hours.
7.4 In the absence of any of the components of the sold/rented item or if any of them is not in excellent condition, there will be no refund of the price or shipping costs, and the product will be sent back to the original shipping address, at the customer’s expense.
7.5 Based on the article 13 will be subtracted from the amount to return, the fees for the payment method used at the time of purchase, which are as follows:
a) MBWay – 0.07€ + 0.7% of the purchase amount up to a maximum of 1.57€.
b) Multibanco – 0.65€
c) Paypal – 0.35€ + 2.9% of the purchase value.
d) Credit Card – 0.25 € + 1.4% of the purchase price.
To the values presented add VAT at the legal rate in force on the date of purchase.
7.6 Based on the article 12, 3) will be subtracted from the amount to return the cost of transport when it is a non-“conventional” shipping as an urgent shipment (expressly indicated at the end of the order).
Complaints
8.1. The User may submit any contractual disputes to arbitration and mediation mechanisms that are or will be legally constituted, as well as complain to Albandeiraecotours.com of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
8.2 The complaint must be filed within 30 (thirty) days from the knowledge of the facts by the User, being registered in the information systems of Albandeiraecotours.com that shall decide the complaint and notify the interested party within 30 (thirty) days from the date of receipt.
Promotions and Discounts
In the Barbudos.pt store, discounts, promotions and offers are not cumulative, unless explicit information to the contrary. If in doubt please contact us before making your purchase in order to clarify all your doubts.
Orders with products out of stock
In Albandeiraecotours.com, it is possible to order products out of stock, being that information displayed on the respective product page.
Whenever you make a reservation/order with products out of stock, your order goes to the status “Reserved” being sent a notification by e-mail with all the information.
The estimated time for shipping/ pick up service, is an estimate of the reception of products in our points of sale, as soon as the products/services are received and organized, the orders are processed normally.
Partial orders/services are not sent/accepted unless the customer pays the corresponding delivery amount or previously agreed with albandeiraecotours.com
Products Warranty
In case of defect in products upon receipt or use it is imperative that it is sent to our facilities for validation of the defect and subsequent decision on the procedure to be taken, whether replacement of the product, return of the amount paid for the product or other.
The cost of sending the product for evaluation is the responsibility of the buyer.
Applicable Law
The Contract is governed by Portuguese law.
Policies
